01858 463546 |  miranda@freedomsupport.co.uk

PRIVACY NOTICE

Introduction.

This is the Privacy Notice for Freedom Support Solutions Limited

This Privacy Notice explains how we use any personal information we collect about you when you use this website, services provided by Freedom Support Solutions Limited including Training Academy Services, Supported Living Services, Information and advice on other services we may provide to you.

What information do we collect about you?

We collect information about you when you register with us to use our services including Training Academy Services, Supported Living Services, Information and advice on any other services we may provide to you such as support with Adult Social Care Assessments etc. We also collect information when you voluntarily complete customer surveys and provide feedback.

This information will include your;

Name

Address

Telephone number(s)

Email address

Financial information relating to payments for services if this is required.

Records of assessments, support plans, timetables, allergies, disabilities, medication and anything else that we may require in order to support you safely and appropriately.

CCTV recordings

This information is collected with your consent, as it is necessary to do so for the performance of a contract; for Freedom Support Solutions Limited’s business interests, (CCTV), and for compliance with legal obligations.

How will we use the information about you?

We collect information about you in order to provide the correct, safe and appropriate service for you and your family. This is in relation to the purchase of our services so we can manage your account with us and if you agree to contact you by post, email or telephone about other products and services we think may be of interest to you as well as update you on the current services that you use. We use your information collected from the website to personalise your repeat visits to our website. Freedom Support Solutions Limited will not share your information with third parties or other companies for marketing. In processing your information, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies, HMRC and other third parties as required to by law.

Information will be stored for future reference for an indefinite period with legitimate interest as the information may have an impact on any future services you may want us to provide to you. To request deletion of this information please contact us by email to enquiries@freedomsupport.co.uk or write to Freedom Support Solutions Limited, Market Harborough, Leicestershire, UK, LE16 9EG.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click here. ???

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Please contact us by email to enquiries@freedomsupport.co.uk or write to Freedom Support Solutions Limited, Sovereign Park, Lathkill Street, Market Harborough, Leicestershire, UK, LE16 9EG.

Cookies and Internet Protocol (IP) logging

When you visit our website, our server will record your computer’s IP address (the unique numerical address given to every computer connected to the Internet) and the time and duration of your visit. When you submit a form on our website it will record your computer’s IP address and submission time.

This website uses cookies, a piece of data that may be stored on your computer when you visit a website. Our website will store cookies on your computer; these cookies store internet log information and visitor behaviour information.

Cookies and your IP address will be used to track the pages you visit on our website. We will use this information to analyse the way our site is used, and to administer and improve the accessibility of our site. We will not use it for any other purpose. You may disable the use of cookies in your Internet browser without affecting your use of our website. However in a few cases some of our website features may not function as a result. For further information visit  www.aboutcookies.org or www.allaboutcookies.org.

Other websites

Our website contains links to other websites. This Privacy Notice only applies to Freedom Support Solutions Limited and this website so when you link to other websites you should read their own privacy policies.

Changes to our Privacy Notice

We keep our Privacy Notice under regular review and we will place any updates on this web page.

How to contact us

Please contact us if you have any questions about our Privacy Notice or information we hold about you: by email to enquiries@freedomsupport.co.uk or write to Freedom Support Solutions Limited, Sovereign Park, Lathkill Street, Market Harborough, Leicestershire, UK, LE16 9EG.

Subscribe to our Newsletter

and get the latest news from Freedom Support

By subscribing you agree to accept our privacy policy

Close Menu